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Shipping (and Returns)
updated: April 5th, 2010 Our Shipping and Returns Policy is fair and straight-forward. Please carefully read our policy and contact us, BEFORE returning items to us. As we ship worldwide, we use a variety of delivery services. The method of deliver depends on the value, weight and physical size of your order, All items are sent PLAIN PACKAGED and SECURE with NO INDICATION of the 'adult-clothing' contents to ensure your 100% privacy. We have distribution points in a few continents; however, certain countries and jurisdictions we have policy not to ship to due to high cases of non-delivery or credit card fraud etc. Delivery Times In most cases, items will reach you in 2 weeks or less (many orders reach customers within a week). For orders including custom sizes, please allow typically 14 to 19 days. If you require an item urgently, please contact us BEFORE ordering so we can help you with your options. We cannot be held responsible for late deliveries due to a courier company or postal service not being able to get a signature from the delivery address, or from any delay from Customs in your country. Shipping Costs Shipping costs for orders depend upon the weight, shipping method and destination country. Import Duties We mark international packages as low cost samples, under the duties threshold in most countries, so it is rare you will get asked for import duties. Orders under 2kg within USA and Europe are shipped within those regions, so you never get asked for duties too. We offer this method as the best way to get you your goods worldwide without getting hit by import duties! Incorrect Delivery Address Please ensure the name and address for delivery is 100% correct. Returned items through incorrectly-given addresses can be shipped out again, but the postage needs to be paid again by you. Missing and Damaged Items Please report any missing and/or damaged items before the shipper leaves your premises! We are not responsible for damages caused by the shipping company. All damaged items must be sent back (refused) with the shipper if the customer wants us to replace the damaged item. If customer does not refuse the item or does not notice any damages at the time of delivery, then the customer must file a damage claim (concealed damages) form with the shipping company and be reimbursed by the same. In the event of a package being lost in the post, please allow us time to have the matter investigated by the postal company. This is especially important where the delivery is shown as being successfully delivered, but you have not received the package. Please allow up to 45 days from date of order for delivery worldwide, though most orders will arrive in about 14 days. How to return items within 30 days of purchase: 1. Please FIRST contact us with your receipt with a valid reason of return. A Returns Number with return instructions will be given to you. 2. We will then advise you of the Return Address to use, which will be different depending on your location and the items made for you. 3. Returned items MUST be sent back to us via RoyalMail signed-for, Airsure special delivery, or other sign-for service. We DO NOT refund postage on courier shipping, so only send via couriers at your own expense. The Returns Number must appear on all packages returned to us. In the event we have made a mistake we will replace the item free and REFUND your return shipping costs, but ONLY if you have followed our returns procedure as shown here. Please try to have the item in the original packaging, together with all accessories. We reserve the right to charge up to 25% fee on any product returned not following these conditions. Custom-made items cannot be returned (unless we have clearly made a mistake). Cancellations on orders are charged a 5%-25% restocking fee. We will correctly fix or replace any item that is defective due to a manufacturing error or size mistake made by us. Please note that we will endeavor to use the best postal service for your specific order, so the table below is a guide only:
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Here is the address of our factory HulaKula Want to pay in cash for total
privacy? Please print out your shopping basket showing the items you want, with the total including postage, and send it with your cash payment to us at the address above. Please remember to enclose a note listing the items you wish to order, your full name, full postal address and email. Credit Card BillingCredit cards are billed discreetly as I M S C0MMUNICATI0NS, the name of the credit card processing company who processes our cards. Form for making a manual credit card payment. Visit our shop here! - Customer Testimonials - Satin Colours - About us! |